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SMS & Email Communications Policy

SMS and Email Communications Policy - SanaVi Health Systems LLC


This SMS and Email Communications Policy explains how SanaVi Health Systems LLC sends, manages, and safeguards transactional and marketing messages. These communications help ensure that Customers receive essential updates about their orders, as well as optional promotional content when consent is provided. The following sections outline the types of messages we send, how consent is obtained, how to manage communication preferences, and the limits of our responsibility regarding message delivery.

 

1. Overview

This Policy governs transactional and marketing communications sent by SanaVi Health Systems LLC (“SanaVi”).

 

2. Transactional Communications

By placing an order or creating an account, Customers consent to receive:

• Order confirmations 

• Shipping notifications 

• Support communications 

 

These communications are necessary to complete orders.

 

3. Marketing Communications

Marketing emails or SMS messages are sent only when the Customer explicitly opts in. Standard messaging rates may apply.

 

4. Opt‑Out Rights

Customers may opt out of:

• Marketing emails via “unsubscribe” links 

• SMS marketing by replying STOP 

 

Transactional messages may not be opted out of without canceling the order.

 

5. Data Use

Customer contact information is used in accordance with SanaVi’s Privacy Policy. SanaVi does not sell personal contact information.

SanaVi Health Systems LLC may disclose Personal Data and other information as follows:

  • Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
  • Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

6. Delivery Limitations

SanaVi is not responsible for carrier delays, spam filters, or network interruptions.

 

7. Contact

SanaVi Health Systems LLC 

PO Box 884 

Erie, Colorado 80516 

United States 

Email: support@sanavihealthsystems.com