Warranty Policy
Overview
This Warranty Policy describes how warranty coverage works for products purchased from SanaVi Health Systems LLC (“SanaVi,” “we,” “us,” or “our”). SanaVi provides thoughtfully selected wellness equipment manufactured by trusted third-party companies. When a product includes a manufacturer’s warranty, warranty determinations, repair decisions, and coverage eligibility are governed by the applicable written warranty provided by the manufacturer.
When you purchase from SanaVi, warranty determinations, repair decisions, and coverage eligibility are governed by the written warranty provided by the Manufacturer. SanaVi does not create independent warranty coverage for these products but remains available to help customers identify the appropriate manufacturer or manufacturer-designated warranty contact when needed.
Manufacturer Warranty Terms
For products that include a manufacturer’s warranty, that warranty establishes the applicable terms and conditions for service or repair.
Manufacturer warranties may specify details such as but not limited to:
• Coverage duration (for example 1-year, 2-year, or lifetime coverage)
• Components that are covered, such as structural, electronic, or mechanical parts
• Items that are excluded from coverage, including consumables, accessories, or cosmetic wear
• Required proof of purchase documentation
• Troubleshooting or diagnostic procedures that must be completed before service
• Customer responsibilities for proper use and maintenance
• Whether repairs are performed through part replacement, service depots, or on-site technicians
Final determinations regarding warranty validity and service eligibility are made by the Manufacturer.
SanaVi’s Support Role
While warranty coverage is governed by the Manufacturer, SanaVi remains available to help guide customers through the process. Our role is informational and supportive, helping customers identify the appropriate manufacturer-designated warranty contact and locate applicable order documentation when available.
SanaVi assists customers by:
• Helping customers identify the appropriate manufacturer, distributor, authorized service provider, technician, or warranty contact
• Providing order documentation or serial number records
• Providing manufacturer support contact information when available
• Helping customers identify applicable manufacturer instructions for warranty shipping, service, or technician support when available
Because warranty authority remains with the Manufacturer, SanaVi does not:
• Provide independent warranty coverage
• Guarantee that a claim will be approved
• Perform repairs or technical evaluations
• Supply replacement parts without Manufacturer authorization
Warranty Exclusions
Manufacturer warranties generally do not apply to damage or issues resulting from improper use or conditions outside normal operation.
Typical exclusions may include:
• Misuse, abuse, or neglect
• Unauthorized modifications or repairs
• Improper installation or failure to follow Manufacturer instructions
• Water, fire, or environmental damage
• Cosmetic wear that does not affect product functionality
• Use that falls outside Manufacturer guidelines
• Commercial or clinical use if the product is designated for residential use only
Because warranty policies vary by Manufacturer, customers should always review the specific warranty terms for their product.
Warranty Claim Process
If you believe your product may require warranty service, review the manufacturer’s warranty documentation and follow the manufacturer-designated warranty process for your product.
If you need help identifying the appropriate manufacturer, distributor, authorized service provider, technician, or warranty contact, SanaVi Health Systems is available to point you in the right direction and provide applicable order documentation when available.
The manufacturer determines warranty coverage, claim approval, service eligibility, and available remedies according to its applicable written warranty terms.
Freight & On‑Site Service Requirements
Certain large wellness systems may require specialized freight delivery or technician service for repairs or inspections.
In these situations, Manufacturer policies determine service requirements such as but not limited to:
• Responsibility for inbound freight shipping
• Whether the product must be palletized before transport
• Whether the Manufacturer dispatches a technician to the location
• Whether the equipment must be returned to an authorized service facility
These requirements vary depending on the product and Manufacturer.
No Modification of Manufacturer Warranty
SanaVi cannot alter, extend, supplement, or override the warranty terms established by the Manufacturer. All warranty coverage remains subject to the written policies provided with each product.
Limitation of Liability
SanaVi is not responsible for decisions made by Manufacturers regarding warranty coverage or service outcomes.
This includes circumstances such as but not limited to:
• Manufacturer warranty determinations
• Delays in service scheduling
• Temporary unavailability of replacement parts
• Freight or shipping delays
• Costs not expressly covered under the Manufacturer’s warranty
Contact
Contact SanaVi if you need help identifying the appropriate warranty contact or manufacturer-designated support process for your product.
support@sanavihealthsystems.com
SanaVi Health Systems LLC
PO Box 884
Erie CO 80516
888.488.8784 (toll-free)
970.373.0123 (local)
You may also reach us through our Contact Page.