Ceragem Pause M10 Massage Chair – Smart Thermal Spinal Therapy System

General Information

• Product Name: Ceragem Pause M10
• Model Name: CGM EMCG-2403
• Country of Manufacture: China

Dimensions & Weight

• Dimensions: 69.3" (D) x 34.3" (W) x 44.5" (H)
• Net Weight: 306.4 lbs

Electrical & Power

• Service Voltage: AC100–240V, 50/60Hz
• Power Consumption: 350W

Performance & System Capabilities

• Motor System: Silent dual motor system
• Massage System: Split-zone upper and lower body control
• Massage Programs: 24 automatic programs, 6 manual modes
• Body Scan: Smart Body Scan with shoulder position detection
• Heating System: Thermal roller system with adjustable heat up to 149°F
• Air Compression: 6-zone aircell massage (shoulders, arms, pelvis, thighs, calves, feet)
• Roller System: Dual spinal rollers with knee and foot rollers
• Recline System: Zero-wall full recline with approximately 4" wall clearance
• Recline Angle: Up to 170°
• Adjustment Controls: Manual backrest, seat, and leg positioning

Certifications & Compliance

Certifications: Not specified

Connectivity & Features

• Control System: 8" touchscreen display interface
• User Profiles: Personalized profiles with saved settings
• Favorites Function: One-touch recall of preferred programs
• Bluetooth Connectivity: Integrated Bluetooth functionality
• Safety System: 16-point anti-entrapment sensor system

Warranty

• Standard Warranty: 3 years (Year 1 parts & labor, Years 2–3 parts only)
• Extended Warranty: Adds 2 years (Years 1–3 parts & labor, Years 3–5 parts only) — $499
• Coverage: Defects in materials and workmanship for core components including rollers, heaters, internal frames, and connecting parts
• Eligibility: In-home, non-commercial use within the contiguous U.S.
• Extended Warranty Availability: Mainland U.S. only (excluding Montana, Wyoming, North Dakota, South Dakota, Idaho, Alaska, Hawaii, and Puerto Rico)

Designed for residential environments, the Ceragem M10 combines a full-scale massage system with a modern, furniture-style profile suited for in-home use. With overall dimensions of approximately 69.3 inches (D) x 34.3 inches (W) x 44.5 inches (H), it provides extended full-body coverage while maintaining a clean, integrated presence within the home.

The M10 features a zero-wall design that allows full recline with approximately 4 inches of rear clearance, making it easier to place in living rooms, bedrooms, or dedicated wellness spaces without sacrificing functionality. Its structure is designed to accommodate deeper recline angles and expanded massage coverage, so adequate floor space in front of the unit should be considered during placement.

The Ceragem M10 includes a 3-year manufacturer warranty for in-home, non-commercial use, with 1 year of parts and labor coverage followed by 2 additional years of parts-only protection. This warranty covers defects in materials and workmanship across core system components, including rollers, heaters, internal frames, and connecting parts.

An optional extended warranty is available for $499, adding 2 years of coverage and expanding protection to 3 years of parts and labor and up to 5 years of parts-only coverage. Extended warranty plans apply to select models designed for personal, portable use and are available within the contiguous U.S. only, excluding Montana, Wyoming, North Dakota, South Dakota, Idaho, Alaska, Hawaii, and Puerto Rico.

Please see the SanaVi Warranty Policy Page for further details and information.

Ceragem provides dedicated U.S.-based customer support to assist with product questions, service needs, and warranty-related inquiries. Their support team is available by phone and email, offering a structured process to help guide customers through setup, operation, and any service requests that may arise over time.

Ongoing support is available for maintenance, troubleshooting, and general assistance, with a focus on helping customers get consistent, long-term use from their system. For returns or service-related needs, Ceragem maintains a clearly defined process to ensure requests are handled efficiently and with clear communication throughout.

For setup/assembly guidance and operation please refer to the Ceragem Pause M10 User Manual.

Please refer to the Ceragem Pause M10 User Manual included in your delivery for product related safety information.

For important health and safety information, please review SanaVi's Medical & Safety Disclaimer Page before using this equipment.

By purchasing or using products distributed by SanaVi Health Systems LLC, customers acknowledge that they have read and understood this Medical & Safety Disclaimer and agree to use all equipment responsibly and in accordance with Manufacturer guidance.

What is the Ceragem M10 massage chair?

The Ceragem M10 massage chair is a smart massage therapy system designed to deliver personalized full-body recovery through thermal spinal massage, dual motor control, and adaptive body scanning. It combines traditional massage chair functionality with advanced system-level customization for structured daily use at home.

How does the Ceragem M10 work?

The Ceragem M10 works by using Smart Body Scan technology to analyze your body shape and posture, then adjusts its dual motor massage system to apply targeted pressure, motion, and heat. Independent upper and lower body control allows the system to deliver a more precise and responsive massage experience.

What makes the Ceragem M10 different from other massage chairs?

The Ceragem M10 differs from traditional massage chairs by using a dual motor system with split-zone control, allowing independent adjustment of upper and lower body massage. It also includes user profiles, intelligent program selection, and integrated thermal therapy for a more personalized and adaptive experience.

Who is the Ceragem M10 designed for?

The Ceragem M10 is designed for individuals seeking a more advanced, personalized approach to at-home recovery. It is well suited for those with daily muscle tension, physically active routines, or users who want structured, repeatable massage sessions tailored to their body.

How often can you use the Ceragem M10?

The Ceragem M10 can be used regularly as part of a daily wellness routine, with sessions typically lasting around 15 to 30 minutes depending on the selected program. Users should follow the guidance provided in the user manual for appropriate frequency and duration.

Is the Ceragem M10 a massage chair or a massage bed?

The Ceragem M10 is a massage chair system that delivers a full-body, reclined experience similar to a massage bed through its extended recline, spinal roller system, and thermal therapy. It is designed to provide a bed-style massage experience within a compact chair format.

What does a Ceragem machine do?

A Ceragem machine delivers a combination of thermal therapy, mechanical massage, and air compression to support muscle relaxation and circulation. The M10 enhances this approach with dual motor precision, intelligent scanning, and adaptive programs for more targeted results.

Is the Ceragem M10 worth it?

The Ceragem M10 is often considered worthwhile for individuals looking for a consistent, personalized alternative to traditional massage appointments. Its ability to adapt to the user’s body and preferences makes it a long-term solution for structured at-home recovery.

For proper setup, operation, and ongoing use, please refer to the Ceragem Pause M10 User Manual included with your unit. The manual provides step-by-step guidance on installation, program selection, safety considerations, and recommended usage to help ensure consistent and appropriate performance over time.

To maintain proper function and appearance, Ceragem units should be cleaned using a soft, dry cloth and kept in a dry indoor environment. Do not use water, sprays, alcohol, or abrasive cleaners on the unit, as these may damage surfaces or internal components. Always unplug the unit before cleaning, avoid handling with wet hands, and limit exposure to direct sunlight to help prevent discoloration over time.

For complete maintenance instructions and care guidelines, please refer to the Ceragem User Manual included with your unit.

Free shipping is included on all Ceragem orders delivered within the lower 48 U.S. states. Orders typically have a fulfillment time of 1–2 business days, followed by an estimated transit time of 5–20 business days, depending on delivery location. Ceragem does not ship to Alaska, Hawaii, U.S. territories, or AA/AE/AP military addresses.

Once your order has been processed, tracking information is provided and a delivery appointment is scheduled directly with the customer. Deliveries are coordinated on business days, and timing may vary based on regional logistics, weather conditions, or holiday schedules.

Ceragem coordinates delivery through a structured logistics process to ensure accurate placement and scheduling. For the most current delivery timelines or questions regarding your order, Ceragem’s support team provides ongoing communication and updates throughout the delivery process, or you can contact SanaVi Health Systems for order updates.

• Orders are typically fulfilled within 1–2 business days
• Most orders are delivered within approximately 10–12 business days from the date of purchase
• Delivery timing may vary by region, with some areas receiving delivery sooner
• Tracking information is provided once your order has been processed
• A delivery appointment is scheduled directly with you prior to arrival
• Deliveries are coordinated on business days (Monday–Friday)
• Delivery timelines may be affected by weather, holidays, or regional logistics
• A delivery signature may be required upon arrival.
• For complete information about shipping, delivery, freight inspection, and damage reporting, please review our Shipping, Delivery & Damage page.

Fulfilled by Ceragem Authorized Installation Partners

Ceragem White Glove Setup & Placement is offered as an optional add-on service for Ceragem thermal massage beds and chairs following standard delivery. This service is fulfilled through Ceragem’s authorized installation partners and is designed to provide a smooth, fully prepared in-home setup experience.

These optional services can be selected in the Enhance Your System section located adjacent to the Add to Cart button.

While delivery of your Ceragem system is included with your purchase, this service focuses on what happens after your unit arrives. Ceragem systems are substantial in both size and precision, and Ceragem specifically recommends this service for all Pause models and the Master V7 and Master V9 models due to their weight and structure, although it is not required.

Through this service, your unit is carefully positioned in the room of your choice with attention to layout, access, and usability. Authorized installation partners will complete any required assembly and ensure the system is properly set in place for immediate use. Once setup is complete, all packaging materials and shipping debris are removed, leaving your space clean and ready.

All setup and installation services are performed by Ceragem’s authorized third-party partners.

This service is available for a flat rate of $200 per unit and can be added to your order using the available options located near the Add to Cart button.

For detailed operation and usage guidance, please refer to the Ceragem User Manual included with your unit.

We offer flexible financing through Shop Pay Installments in partnership with Affirm. To explore available payment plans, simply click the “Check your purchasing power” link below the Shop Pay logo which is located below the "Add To Cart" button, or select the “Buy with Shop” button. Available installment options will appear during checkout based on eligibility.

Additionally, if you choose PayPal at checkout, you may also access PayPal’s Buy Now, Pay Later options directly through PayPal. After selecting PayPal as your payment method, their available installment plans will be presented within the PayPal checkout environment.

Financing availability and terms are determined by the respective provider and subject to their eligibility approval.

For more details please see our Payments & Financing Page.

This product is governed by the Ceragem-specific return terms below. Review the current SanaVi Returns & Cancellations Policy prior to purchase for complete return eligibility, fees, conditions, and instructions.

• Return window: 14 days from delivery
• Condition: Gently used; damaged products, missing parts, or signs of abuse may result in refusal or additional restocking charges
• Returns: Accepted for both defective and non-defective products
• Return label & return shipping costs: Customer responsibility
• Restocking fee: 20% of the original product purchase price
• Exchanges: Not accepted
• Refund processing: Within 21 days
• Promotional items: Promotional items must be returned in original condition and packaging; retained or unreturned promotional items may have their full retail value deducted from the refund
• Cancellations: Customer-requested cancellations are subject to the applicable Ceragem manufacturer cancellation fee after the order has been placed

Ceragem is a global wellness technology company focused on integrating thermal therapy, acupressure-style massage, and automated systems into everyday home use. Founded in South Korea in 1998, Ceragem has expanded into more than 70 countries with thousands of global experience centers, building a reputation around spinal-focused recovery, circulation support, and full-body wellness solutions designed for the home.

Ceragem’s philosophy centers on the idea that “wellness begins at home,” with a mission to redefine how individuals build sustainable health habits through accessible, technology-driven systems. Their approach combines proprietary thermal engineering, ergonomic spinal analysis, and automated massage technologies into cohesive, repeatable experiences. Rather than offering single-function devices, Ceragem develops integrated wellness systems designed to support multiple aspects of daily well-being—including relaxation, circulation, and recovery—within a single platform.

For additional product details and a full overview of Ceragem’s design and technology, you may review the official Ceragem Company Brochure.

We make every reasonable effort to keep product information accurate. Because some products are updated or fulfilled directly by the manufacturer, specifications, included components, packaging, images, or minor design details may change without notice. If a material change affects an order, SanaVi will review the matter in good faith and work toward a reasonable resolution.

For more information, please see the Manufacturer Product Updates & Specification Changes section of our Terms of Service.

Medical and Safety Warnings:

This system is designed for general wellness and at-home use. Individuals with medical conditions, implanted devices, or specific health concerns should consult a qualified healthcare professional prior to use. Discontinue use if you experience discomfort, dizziness, or pain during operation.

Please follow all instructions provided in the Ceragem User Manual for safe setup and use. For additional guidance, refer to SanaVi’s Medical & Safety Disclaimer page.

*** For important health and safety information, please review SanaVi's Medical & Safety Disclaimer Page before using this equipment.

Need help choosing the right system? Read our Massage Chair & Bed Systems Buying Guide for key comparison points, placement considerations, and practical buying guidance.

If you’d like to better understand how Massage Therapy Systems work, we’ve developed a dedicated education section focused on their underlying mechanisms, application, and real-world use. This includes foundational overviews of spinal-focused massage, thermal integration, and compression-based systems, along with guidance on how these technologies are incorporated into both home and professional wellness environments.

For broader wellness education, visit the SanaVi Journal Learning Center.