






Ceragem PAUSE M6s Thermal Massage Chair
Authorized Ceragem Dealer
Questions? Call Us: 888.488.8784
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FREE Shipping
Complimentary shipping to the lower 48 U.S. states, with most orders shipping within 1–2 business days.
SanaVi Lowest Price Advantage
At SanaVi Health Systems, we are committed to earning your business. If you find a better price on the same model from an authorized U.S. retailer, contact us before completing your purchase. We will review the offer and beat that price whenever possible.
Learn more about our full policy details of the SanaVi Price Advantage Program.
Manufacturer Warranty
3-year warranty included with optional 2-year extended coverage ($499) for select models; extended plans available in the contiguous U.S. only with regional exclusions.
No Tax on Most USA Orders
Sales tax is collected on Colorado orders in accordance with state law. Orders shipping outside Colorado are not currently subject to sales tax unless required by applicable economic nexus regulations.
Ceragem PAUSE M6s Thermal Massage Chair Overview
The Ceragem PAUSE M6s thermal massage chair is a self-contained home wellness system combining automated spinal scanning, adaptive 3D massage, and targeted thermal technology to support muscle relaxation, everyday recovery, and physical comfort. Designed for personalized massage without separate accessory components, the M6s follows individual spinal contours while offering multiple massage programs and zero-gravity reclining for individuals seeking a consistent, convenient way to address everyday muscle tension, back fatigue, and physical stress at home.
How the Ceragem PAUSE M6s Thermal Massage Chair Works
The Ceragem M6s uses advanced 9-point spinal scanning technology to identify shoulder position and measure the spine's length and curvature. This information guides the chair's Ceracore 3D massage system, allowing its rollers to follow individual body contours while delivering controlled kneading, tapping, and rolling movements along the back.
Ceragem's patented Thermal Boost Technology operates alongside the mechanical massage system, delivering concentrated heat up to 149°F in approximately 10 minutes. The Smart Preheat System provides warming functionality upon sitting, while the combination of directed heat and adaptive massage movements encourages muscle relaxation and enhances the overall massage experience.
The M6s also features a dual reclining system with independent upper- and lower-body positioning, including a built-in footrest and zero-gravity reclining. With 15 available massage programs, users can select different massage experiences and reclining positions within one integrated chair, without requiring separate leg or abdominal massage accessories.
Daily Use, Relaxation & Recovery With the Ceragem M6s
The Ceragem PAUSE M6s is designed for consistent, at-home use, whether following physical activity, unwinding after prolonged sitting or standing, or incorporating structured massage into a daily wellness routine. Its combination of personalized spinal massage, concentrated thermal heating, and adjustable reclining provides a convenient approach to everyday muscle relaxation, comfort, and recovery.
Beyond its massage functions, the M6s features a contemporary, furniture-inspired design with integrated Bluetooth speakers and USB-C charging. Its self-contained configuration allows it to serve as both a reclining lounge chair and a dedicated massage system, making it suitable for living rooms, bedrooms, and personal wellness spaces. For those seeking additional lower-body compression and abdominal massage functions, the separate Ceragem PAUSE M6 model offers an expanded accessory-equipped experience.
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What's Included
- Ceragem PAUSE M6s Thermal Massage Chair
- Integrated Remote Controller
- User Manual
- Manufacturer Warranty (1-Year Labor / 3-Year Parts)


System Features
- 9-Point Spinal Scanning: Personalized roller alignment
- Ceracore 3D Massage: Kneading, tapping, rolling
- Thermal Boost: Targeted heat up to 149°F
- Smart Preheat: Automatic warming
- Massage & Heat: Integrated operation
- Dual Recline: Independent positioning
- Built-In Footrest: Lower-body support
- Zero Gravity: Reduced body pressure
- 15 Massage Modes: 10 automatic, 5 custom
- Bluetooth + USB-C: Audio and charging


Massage Benefits
- Personalized Fit: Adapts to spinal contours
- Tension Relief: Eases everyday muscle tightness
- Circulation Support: Encourages localized blood flow
- Spinal Contour Support: Follows natural back curvature
- Targeted Back Massage: Focuses on spinal muscles
- Daily Recovery: Supports regular relaxation
- Pressure Reduction: Reclining reduces body load
- Deeper Relaxation: Combines heat and massage
- Flexible Use: Multiple programs and settings
- Home Convenience: Massage and reclining in one chair
Compatible Accessories & User Manual(s)
- Ceragem PAUSE M6s Thermal Massage Chair: Complete massage system featuring 9-point spinal scanning, Ceracore 3D massage technology, targeted thermal heating, zero-gravity reclining, and a built-in adjustable footrest.
- Integrated Remote Controller: Attached control interface for selecting massage programs, adjusting reclining positions, and managing massage settings.
- Power Connection: Integrated electrical connection for standard household power.
- User Manual: Manufacturer-provided instructions covering setup, massage programs, operation, safety precautions, and routine maintenance.
- Manufacturer Warranty: 3-year limited coverage, including 1 year of parts and labor followed by 2 additional years of parts-only protection.
- The Ceragem Pause M6s User Manual is included with your delivery, providing detailed guidance on setup, operation, and maintenance.
*Available online manuals/instructions/guides are provided for pre-purchase review and may not be the most recent manufacturer version. The manual, instructions, warnings, and documentation included with the delivered product are the authoritative source for setup, safety, operation, maintenance, warranty-related requirements, and product-specific use guidance.
What’s Included
- Ceragem PAUSE M6s Thermal Massage Chair: Complete massage system featuring 9-point spinal scanning, Ceracore 3D massage technology, targeted thermal heating, zero-gravity reclining, and a built-in adjustable footrest.
- Integrated Remote Controller: Attached control interface for selecting massage programs, adjusting reclining positions, and managing massage settings.
- Power Connection: Integrated electrical connection for standard household power.
- User Manual: Manufacturer-provided instructions covering setup, massage programs, operation, safety precautions, and routine maintenance.
- Manufacturer Warranty: 3-year limited coverage, including 1 year of parts and labor followed by 2 additional years of parts-only protection.
User Manual(s)
- The Ceragem Pause M6s User Manual is included with your delivery, providing detailed guidance on setup, operation, and maintenance.
*Available online manuals/instructions/guides are provided for pre-purchase review and may not be the most recent manufacturer version. The manual, instructions, warnings, and documentation included with the delivered product are the authoritative source for setup, safety, operation, maintenance, warranty-related requirements, and product-specific use guidance.
Specifications, Configuration & Fit
General Information
- Product Name: Ceragem PAUSE M6s
- Product Type: Thermal Massage Chair System
- Available Colors: Beige, Brown, Espresso
- Intended Use: In-home, non-commercial indoor use
Dimensions & Weight
- Chair Dimensions: 29.5" W × 43.3" D × 43.31" H
- Net Weight: 156 lbs
- Gross Weight: 248 lbs (with packaging)
Electrical & Power
- Voltage: AC 100–240V, 50/60Hz
- Power Consumption: 350W
Performance & System Capabilities
- Massage System: Ceracore 3D massage technology
- Spinal Scanning: Automated 9-point spinal scanning
- Heating System: Thermal Boost Technology (up to 149°F)
- Smart Preheat: Automatic warming with inactivity shutoff
- Massage Programs: 15 total (10 automatic, 5 custom)
- Upper-Body Recline: Up to 150°
- Lower-Body Recline: Up to 80°
- Zero Gravity Mode: Yes
- Footrest: Built-in, adjustable positioning
Certifications & Compliance
- Electrical Safety Certification: SU071482-24001
Connectivity & Features
- Audio: Built-in Bluetooth speakers
- Charging Port: USB Type-C
- Control Interface: Integrated remote controller
Warranty
- Standard Warranty: 3 years (Year 1 parts & labor, Years 2–3 parts only)
- Extended Warranty: Adds 2 years (Years 1–3 parts & labor, Years 4–5 parts only) — $499
- Coverage: Manufacturer defects in materials and workmanship, subject to warranty terms
- Eligibility: In-home, non-commercial use within the contiguous U.S.
- Extended Warranty Availability: Mainland U.S. only (excluding Montana, Wyoming, North Dakota, South Dakota, Idaho, Alaska, Hawaii, and Puerto Rico)
Designed for residential environments, the Ceragem PAUSE M6s combines a refined, furniture-style profile with a self-contained thermal massage system. With overall dimensions of approximately 29.5 inches (W) × 43.3 inches (D) × 43.3 inches (H), it maintains a compact footprint while providing personalized spinal massage, integrated heating, and adjustable reclining. The chair transitions into zero-gravity mode, so adequate clearance behind the unit should be considered during placement. Its streamlined design and built-in footrest allow it to integrate naturally into living rooms, bedrooms, or dedicated home wellness spaces without requiring specialized installation.
Technical Specifications
General Information
- Product Name: Ceragem PAUSE M6s
- Product Type: Thermal Massage Chair System
- Available Colors: Beige, Brown, Espresso
- Intended Use: In-home, non-commercial indoor use
Dimensions & Weight
- Chair Dimensions: 29.5" W × 43.3" D × 43.31" H
- Net Weight: 156 lbs
- Gross Weight: 248 lbs (with packaging)
Electrical & Power
- Voltage: AC 100–240V, 50/60Hz
- Power Consumption: 350W
Performance & System Capabilities
- Massage System: Ceracore 3D massage technology
- Spinal Scanning: Automated 9-point spinal scanning
- Heating System: Thermal Boost Technology (up to 149°F)
- Smart Preheat: Automatic warming with inactivity shutoff
- Massage Programs: 15 total (10 automatic, 5 custom)
- Upper-Body Recline: Up to 150°
- Lower-Body Recline: Up to 80°
- Zero Gravity Mode: Yes
- Footrest: Built-in, adjustable positioning
Certifications & Compliance
- Electrical Safety Certification: SU071482-24001
Connectivity & Features
- Audio: Built-in Bluetooth speakers
- Charging Port: USB Type-C
- Control Interface: Integrated remote controller
Warranty
- Standard Warranty: 3 years (Year 1 parts & labor, Years 2–3 parts only)
- Extended Warranty: Adds 2 years (Years 1–3 parts & labor, Years 4–5 parts only) — $499
- Coverage: Manufacturer defects in materials and workmanship, subject to warranty terms
- Eligibility: In-home, non-commercial use within the contiguous U.S.
- Extended Warranty Availability: Mainland U.S. only (excluding Montana, Wyoming, North Dakota, South Dakota, Idaho, Alaska, Hawaii, and Puerto Rico)
Fit & Space Requirements
Designed for residential environments, the Ceragem PAUSE M6s combines a refined, furniture-style profile with a self-contained thermal massage system. With overall dimensions of approximately 29.5 inches (W) × 43.3 inches (D) × 43.3 inches (H), it maintains a compact footprint while providing personalized spinal massage, integrated heating, and adjustable reclining. The chair transitions into zero-gravity mode, so adequate clearance behind the unit should be considered during placement. Its streamlined design and built-in footrest allow it to integrate naturally into living rooms, bedrooms, or dedicated home wellness spaces without requiring specialized installation.
Warranty, Support & Safety
The Ceragem PAUSE M6s includes a 3-year manufacturer warranty for in-home, non-commercial use, providing 1 year of parts and labor coverage followed by 2 additional years of parts-only protection. This limited warranty covers defects in materials and workmanship, subject to manufacturer terms and exclusions, including applicable coverage for core components such as massage rollers, heating elements, internal frames, and connecting parts.
An optional extended warranty is available for $499, adding 2 years of protection and expanding total coverage to 3 years of parts and labor and 5 years of parts-only coverage. Extended warranty availability is limited to eligible residential installations within the contiguous United States, excluding Montana, Wyoming, North Dakota, South Dakota, and Idaho. Alaska, Hawaii, and Puerto Rico are also excluded.
Please see the SanaVi Warranty Policy Page for further details and information.
Ceragem provides dedicated U.S.-based customer support for the PAUSE M6s, assisting with product questions, setup, operation, troubleshooting, and warranty-related inquiries. Customers can contact Ceragem's support team by phone or email for guidance on proper use, maintenance, and service needs throughout ownership.
For ongoing assistance, Ceragem offers manufacturer-backed support to help customers maintain their M6s thermal massage chair and address technical or operational concerns. Warranty claims, returns, and service requests are handled according to Ceragem's established procedures and applicable manufacturer policies, helping ensure clear communication and coordinated assistance when needed.
For setup/assembly guidance and operation please refer to the Ceragem Pause M6s User Manual.
Please refer to the Ceragem Pause M6s included in your delivery for product related safety information.
For important health and safety information, please review SanaVi's Medical & Safety Disclaimer Page before using this equipment.
By purchasing or using products distributed by SanaVi Health Systems LLC, customers acknowledge that they have read and understood this Medical & Safety Disclaimer and agree to use all equipment responsibly and in accordance with Manufacturer guidance.
Warranty Information
The Ceragem PAUSE M6s includes a 3-year manufacturer warranty for in-home, non-commercial use, providing 1 year of parts and labor coverage followed by 2 additional years of parts-only protection. This limited warranty covers defects in materials and workmanship, subject to manufacturer terms and exclusions, including applicable coverage for core components such as massage rollers, heating elements, internal frames, and connecting parts.
An optional extended warranty is available for $499, adding 2 years of protection and expanding total coverage to 3 years of parts and labor and 5 years of parts-only coverage. Extended warranty availability is limited to eligible residential installations within the contiguous United States, excluding Montana, Wyoming, North Dakota, South Dakota, and Idaho. Alaska, Hawaii, and Puerto Rico are also excluded.
Please see the SanaVi Warranty Policy Page for further details and information.
Support, Service & Safety
Ceragem provides dedicated U.S.-based customer support for the PAUSE M6s, assisting with product questions, setup, operation, troubleshooting, and warranty-related inquiries. Customers can contact Ceragem's support team by phone or email for guidance on proper use, maintenance, and service needs throughout ownership.
For ongoing assistance, Ceragem offers manufacturer-backed support to help customers maintain their M6s thermal massage chair and address technical or operational concerns. Warranty claims, returns, and service requests are handled according to Ceragem's established procedures and applicable manufacturer policies, helping ensure clear communication and coordinated assistance when needed.
For setup/assembly guidance and operation please refer to the Ceragem Pause M6s User Manual.
Medical Disclaimer(s)
Please refer to the Ceragem Pause M6s included in your delivery for product related safety information.
For important health and safety information, please review SanaVi's Medical & Safety Disclaimer Page before using this equipment.
By purchasing or using products distributed by SanaVi Health Systems LLC, customers acknowledge that they have read and understood this Medical & Safety Disclaimer and agree to use all equipment responsibly and in accordance with Manufacturer guidance.
Product FAQs
What is the Ceragem PAUSE M6s thermal massage chair?
The Ceragem PAUSE M6s is a self-contained thermal massage chair designed for everyday relaxation, muscle comfort, and at-home recovery routines. It combines automated 9-point spinal scanning, adaptive 3D massage, targeted heating, and zero-gravity reclining within one integrated system. Unlike the accessory-equipped PAUSE M6, the M6s provides the core Ceragem massage experience without separate leg or abdominal massage attachments.
How does the Ceragem PAUSE M6s massage chair work?
The M6s uses 9-point spinal scanning to identify shoulder position and measure spinal contours, helping guide its Ceracore 3D massage rollers along the back. Kneading, tapping, and rolling movements work alongside Thermal Boost Technology, which can reach temperatures up to 149°F. Users can choose from 15 massage programs and adjust reclining positions to personalize their experience.
What is the difference between the Ceragem M6s and M6?
Both the Ceragem PAUSE M6s and PAUSE M6 feature spinal scanning, 3D massage technology, targeted heating, and zero-gravity reclining. The primary difference is the accessory configuration. The M6s is offered as a stand-alone massage chair, while the M6 includes additional leg compression and abdominal massage accessories for expanded massage coverage. The M6s offers a more economical entry into Ceragem's advanced thermal massage technology.
What is included with the Ceragem PAUSE M6s?
The Ceragem PAUSE M6s includes the thermal massage chair with an attached remote controller and manufacturer-provided operating documentation. The chair features an integrated reclining system and built-in footrest, with Bluetooth speakers and USB-C charging. The separate Air Compression Leg Massager and Abdominal Vibration Module offered with the PAUSE M6 are not included.
Can the Ceragem M6s help with everyday back tension and muscle fatigue?
The M6s is designed to support muscle relaxation through adaptive roller massage and concentrated thermal heating along the back. These combined functions may help users feel more comfortable after prolonged sitting, physical activity, or everyday muscle tension. Individual experiences vary, and the chair is intended for general wellness rather than diagnosis or treatment of medical conditions.
Can the Ceragem M6s be used as an everyday reclining chair?
Yes. The PAUSE M6s features a furniture-inspired design, adjustable upper- and lower-body reclining, and a built-in footrest. It can function as a comfortable lounge chair when massage functions are not in use, making it suitable for living rooms, bedrooms, and dedicated home wellness spaces.
How often can you use the Ceragem PAUSE M6s?
The M6s is designed for regular at-home wellness routines, with 10 automatic and 5 custom massage programs offering flexibility in daily use. Appropriate session frequency and duration depend on individual comfort and the manufacturer's operating instructions. Users should follow the supplied documentation and avoid exceeding recommended operating limits.
Is the Ceragem PAUSE M6s safe for home use?
The PAUSE M6s is designed for residential use when operated according to manufacturer instructions. Its adjustable massage settings, reclining controls, and heating features allow users to personalize their experience. Individuals with medical conditions, implanted devices, circulation concerns, or heat sensitivity should consult a qualified healthcare professional before use. Always follow Ceragem's operating instructions and safety precautions.
For proper setup, operation, and ongoing use, please refer to the Ceragem Pause M6s User Manual included with your unit. The manual provides step-by-step guidance on installation, program selection, safety considerations, and recommended usage to help ensure consistent and appropriate performance over time.
To maintain proper function and appearance, Ceragem units should be cleaned using a soft, dry cloth and kept in a dry indoor environment. Do not use water, sprays, alcohol, or abrasive cleaners on the unit, as these may damage surfaces or internal components. Always unplug the unit before cleaning, avoid handling with wet hands, and limit exposure to direct sunlight to help prevent discoloration over time.
For complete maintenance instructions and care guidelines, please refer to the Ceragem User Manual included with your unit.
General Questions
What is the Ceragem PAUSE M6s thermal massage chair?
The Ceragem PAUSE M6s is a self-contained thermal massage chair designed for everyday relaxation, muscle comfort, and at-home recovery routines. It combines automated 9-point spinal scanning, adaptive 3D massage, targeted heating, and zero-gravity reclining within one integrated system. Unlike the accessory-equipped PAUSE M6, the M6s provides the core Ceragem massage experience without separate leg or abdominal massage attachments.
How does the Ceragem PAUSE M6s massage chair work?
The M6s uses 9-point spinal scanning to identify shoulder position and measure spinal contours, helping guide its Ceracore 3D massage rollers along the back. Kneading, tapping, and rolling movements work alongside Thermal Boost Technology, which can reach temperatures up to 149°F. Users can choose from 15 massage programs and adjust reclining positions to personalize their experience.
What is the difference between the Ceragem M6s and M6?
Both the Ceragem PAUSE M6s and PAUSE M6 feature spinal scanning, 3D massage technology, targeted heating, and zero-gravity reclining. The primary difference is the accessory configuration. The M6s is offered as a stand-alone massage chair, while the M6 includes additional leg compression and abdominal massage accessories for expanded massage coverage. The M6s offers a more economical entry into Ceragem's advanced thermal massage technology.
What is included with the Ceragem PAUSE M6s?
The Ceragem PAUSE M6s includes the thermal massage chair with an attached remote controller and manufacturer-provided operating documentation. The chair features an integrated reclining system and built-in footrest, with Bluetooth speakers and USB-C charging. The separate Air Compression Leg Massager and Abdominal Vibration Module offered with the PAUSE M6 are not included.
Can the Ceragem M6s help with everyday back tension and muscle fatigue?
The M6s is designed to support muscle relaxation through adaptive roller massage and concentrated thermal heating along the back. These combined functions may help users feel more comfortable after prolonged sitting, physical activity, or everyday muscle tension. Individual experiences vary, and the chair is intended for general wellness rather than diagnosis or treatment of medical conditions.
Can the Ceragem M6s be used as an everyday reclining chair?
Yes. The PAUSE M6s features a furniture-inspired design, adjustable upper- and lower-body reclining, and a built-in footrest. It can function as a comfortable lounge chair when massage functions are not in use, making it suitable for living rooms, bedrooms, and dedicated home wellness spaces.
How often can you use the Ceragem PAUSE M6s?
The M6s is designed for regular at-home wellness routines, with 10 automatic and 5 custom massage programs offering flexibility in daily use. Appropriate session frequency and duration depend on individual comfort and the manufacturer's operating instructions. Users should follow the supplied documentation and avoid exceeding recommended operating limits.
Is the Ceragem PAUSE M6s safe for home use?
The PAUSE M6s is designed for residential use when operated according to manufacturer instructions. Its adjustable massage settings, reclining controls, and heating features allow users to personalize their experience. Individuals with medical conditions, implanted devices, circulation concerns, or heat sensitivity should consult a qualified healthcare professional before use. Always follow Ceragem's operating instructions and safety precautions.
Usage & Setup
For proper setup, operation, and ongoing use, please refer to the Ceragem Pause M6s User Manual included with your unit. The manual provides step-by-step guidance on installation, program selection, safety considerations, and recommended usage to help ensure consistent and appropriate performance over time.
Maintenance & Care
To maintain proper function and appearance, Ceragem units should be cleaned using a soft, dry cloth and kept in a dry indoor environment. Do not use water, sprays, alcohol, or abrasive cleaners on the unit, as these may damage surfaces or internal components. Always unplug the unit before cleaning, avoid handling with wet hands, and limit exposure to direct sunlight to help prevent discoloration over time.
For complete maintenance instructions and care guidelines, please refer to the Ceragem User Manual included with your unit.
Shipping, Delivery & Installation
Free shipping is included on all Ceragem orders delivered within the lower 48 U.S. states. Orders typically have a fulfillment time of 1–2 business days, followed by an estimated transit time of 5–20 business days, depending on delivery location. Ceragem does not ship to Alaska, Hawaii, U.S. territories, or AA/AE/AP military addresses.
Once your order has been processed, tracking information is provided and a delivery appointment is scheduled directly with the customer. Deliveries are coordinated on business days, and timing may vary based on regional logistics, weather conditions, or holiday schedules.
Ceragem coordinates delivery through a structured logistics process to ensure accurate placement and scheduling. For the most current delivery timelines or questions regarding your order, Ceragem’s support team provides ongoing communication and updates throughout the delivery process, or you can contact SanaVi Health Systems for order updates.
- Orders are typically fulfilled within 1–2 business days
- Most orders are delivered within approximately 10–12 business days from the date of purchase
- Delivery timing may vary by region, with some areas receiving delivery sooner
- Tracking information is provided once your order has been processed
- A delivery appointment is scheduled directly with you prior to arrival
- Deliveries are coordinated on business days (Monday–Friday)
- Delivery timelines may be affected by weather, holidays, or regional logistics
- A delivery signature may be required upon arrival.
- For complete information about shipping, delivery, freight inspection, and damage reporting, please review our Shipping, Delivery & Damage page.
Fulfilled by Ceragem Authorized Installation Partners
Ceragem White Glove Setup & Placement is offered as an optional add-on service for Ceragem thermal massage beds and chairs following standard delivery. This service is fulfilled through Ceragem’s authorized installation partners and is designed to provide a smooth, fully prepared in-home setup experience.
These optional services can be selected in the Enhance Your System section located adjacent to the Add to Cart button.
While delivery of your Ceragem system is included with your purchase, this service focuses on what happens after your unit arrives. Ceragem systems are substantial in both size and precision, and Ceragem specifically recommends this service for all Pause models and the Master V7 and Master V9 models due to their weight and structure, although it is not required.
Through this service, your unit is carefully positioned in the room of your choice with attention to layout, access, and usability. Authorized installation partners will complete any required assembly and ensure the system is properly set in place for immediate use. Once setup is complete, all packaging materials and shipping debris are removed, leaving your space clean and ready.
All setup and installation services are performed by Ceragem’s authorized third-party partners.
This service is available for a flat rate of $200 per unit and can be added to your order using the available options located near the Add to Cart button.
For detailed operation and usage guidance, please refer to the Ceragem User Manual included with your unit.
Shipping & Freight
Free shipping is included on all Ceragem orders delivered within the lower 48 U.S. states. Orders typically have a fulfillment time of 1–2 business days, followed by an estimated transit time of 5–20 business days, depending on delivery location. Ceragem does not ship to Alaska, Hawaii, U.S. territories, or AA/AE/AP military addresses.
Once your order has been processed, tracking information is provided and a delivery appointment is scheduled directly with the customer. Deliveries are coordinated on business days, and timing may vary based on regional logistics, weather conditions, or holiday schedules.
Ceragem coordinates delivery through a structured logistics process to ensure accurate placement and scheduling. For the most current delivery timelines or questions regarding your order, Ceragem’s support team provides ongoing communication and updates throughout the delivery process, or you can contact SanaVi Health Systems for order updates.
Delivery Expectations
- Orders are typically fulfilled within 1–2 business days
- Most orders are delivered within approximately 10–12 business days from the date of purchase
- Delivery timing may vary by region, with some areas receiving delivery sooner
- Tracking information is provided once your order has been processed
- A delivery appointment is scheduled directly with you prior to arrival
- Deliveries are coordinated on business days (Monday–Friday)
- Delivery timelines may be affected by weather, holidays, or regional logistics
- A delivery signature may be required upon arrival.
- For complete information about shipping, delivery, freight inspection, and damage reporting, please review our Shipping, Delivery & Damage page.
Installation & Setup
Fulfilled by Ceragem Authorized Installation Partners
Ceragem White Glove Setup & Placement is offered as an optional add-on service for Ceragem thermal massage beds and chairs following standard delivery. This service is fulfilled through Ceragem’s authorized installation partners and is designed to provide a smooth, fully prepared in-home setup experience.
These optional services can be selected in the Enhance Your System section located adjacent to the Add to Cart button.
While delivery of your Ceragem system is included with your purchase, this service focuses on what happens after your unit arrives. Ceragem systems are substantial in both size and precision, and Ceragem specifically recommends this service for all Pause models and the Master V7 and Master V9 models due to their weight and structure, although it is not required.
Through this service, your unit is carefully positioned in the room of your choice with attention to layout, access, and usability. Authorized installation partners will complete any required assembly and ensure the system is properly set in place for immediate use. Once setup is complete, all packaging materials and shipping debris are removed, leaving your space clean and ready.
All setup and installation services are performed by Ceragem’s authorized third-party partners.
This service is available for a flat rate of $200 per unit and can be added to your order using the available options located near the Add to Cart button.
For detailed operation and usage guidance, please refer to the Ceragem User Manual included with your unit.
Financing, Payments & Returns
We offer flexible financing through Shop Pay Installments in partnership with Affirm. To explore available payment plans, simply click the “Check your purchasing power” link below the Shop Pay logo which is located below the "Add To Cart" button, or select the “Buy with Shop” button. Available installment options will appear during checkout based on eligibility.
Additionally, if you choose PayPal at checkout, you may also access PayPal’s Buy Now, Pay Later options directly through PayPal. After selecting PayPal as your payment method, their available installment plans will be presented within the PayPal checkout environment.
Financing availability and terms are determined by the respective provider and subject to their eligibility approval.
For more details please see our Payments & Financing Page.
This product is governed by the Ceragem-specific return terms below. Review the current SanaVi Returns & Cancellations Policy prior to purchase for complete return eligibility, fees, conditions, and instructions.
- Return window: 14 days from delivery
- Condition: Gently used; damaged products, missing parts, or signs of abuse may result in refusal or additional restocking charges
- Returns: Accepted for both defective and non-defective products
- Return label & return shipping costs: Customer responsibility
- Restocking fee: 20% of the original product purchase price
- Exchanges: Not accepted
- Refund processing: Within 21 days
- Promotional items: Promotional items must be returned in original condition and packaging; retained or unreturned promotional items may have their full retail value deducted from the refund
- Cancellations: Customer-requested cancellations are subject to the applicable Ceragem manufacturer cancellation fee after the order has been placed
Payment Options
We offer flexible financing through Shop Pay Installments in partnership with Affirm. To explore available payment plans, simply click the “Check your purchasing power” link below the Shop Pay logo which is located below the "Add To Cart" button, or select the “Buy with Shop” button. Available installment options will appear during checkout based on eligibility.
Additionally, if you choose PayPal at checkout, you may also access PayPal’s Buy Now, Pay Later options directly through PayPal. After selecting PayPal as your payment method, their available installment plans will be presented within the PayPal checkout environment.
Financing availability and terms are determined by the respective provider and subject to their eligibility approval.
For more details please see our Payments & Financing Page.
Returns & Cancellations
This product is governed by the Ceragem-specific return terms below. Review the current SanaVi Returns & Cancellations Policy prior to purchase for complete return eligibility, fees, conditions, and instructions.
- Return window: 14 days from delivery
- Condition: Gently used; damaged products, missing parts, or signs of abuse may result in refusal or additional restocking charges
- Returns: Accepted for both defective and non-defective products
- Return label & return shipping costs: Customer responsibility
- Restocking fee: 20% of the original product purchase price
- Exchanges: Not accepted
- Refund processing: Within 21 days
- Promotional items: Promotional items must be returned in original condition and packaging; retained or unreturned promotional items may have their full retail value deducted from the refund
- Cancellations: Customer-requested cancellations are subject to the applicable Ceragem manufacturer cancellation fee after the order has been placed
Manufacturer & Regulatory Disclosures
Ceragem is a global wellness technology company focused on integrating thermal therapy, acupressure-style massage, and automated systems into everyday home use. Founded in South Korea in 1998, Ceragem has expanded into more than 70 countries with thousands of global experience centers, building a reputation around spinal-focused recovery, circulation support, and full-body wellness solutions designed for the home.
Ceragem’s philosophy centers on the idea that “wellness begins at home,” with a mission to redefine how individuals build sustainable health habits through accessible, technology-driven systems. Their approach combines proprietary thermal engineering, ergonomic spinal analysis, and automated massage technologies into cohesive, repeatable experiences. Rather than offering single-function devices, Ceragem develops integrated wellness systems designed to support multiple aspects of daily well-being—including relaxation, circulation, and recovery—within a single platform.
For additional product details and a full overview of Ceragem’s design and technology, you may review the official Ceragem Company Brochure.
We make every reasonable effort to keep product information accurate. Because some products are updated or fulfilled directly by the manufacturer, specifications, included components, packaging, images, or minor design details may change without notice. If a material change affects an order, SanaVi will review the matter in good faith and work toward a reasonable resolution.
For more information, please see the Manufacturer Product Updates & Specification Changes section of our Terms of Service.
Medical and Safety Warnings:
This system is designed for general wellness and at-home use. Individuals with medical conditions, implanted devices, or specific health concerns should consult a qualified healthcare professional prior to use. Discontinue use if you experience discomfort, dizziness, or pain during operation.
Please follow all instructions provided in the Ceragem User Manual for safe setup and use. For additional guidance, refer to SanaVi’s Medical & Safety Disclaimer page.
*** For important health and safety information, please review SanaVi's Medical & Safety Disclaimer Page before using this equipment.
Manufacturer Information
Ceragem is a global wellness technology company focused on integrating thermal therapy, acupressure-style massage, and automated systems into everyday home use. Founded in South Korea in 1998, Ceragem has expanded into more than 70 countries with thousands of global experience centers, building a reputation around spinal-focused recovery, circulation support, and full-body wellness solutions designed for the home.
Ceragem’s philosophy centers on the idea that “wellness begins at home,” with a mission to redefine how individuals build sustainable health habits through accessible, technology-driven systems. Their approach combines proprietary thermal engineering, ergonomic spinal analysis, and automated massage technologies into cohesive, repeatable experiences. Rather than offering single-function devices, Ceragem develops integrated wellness systems designed to support multiple aspects of daily well-being—including relaxation, circulation, and recovery—within a single platform.
For additional product details and a full overview of Ceragem’s design and technology, you may review the official Ceragem Company Brochure.
Product Specifications & Manufacturer Updates
We make every reasonable effort to keep product information accurate. Because some products are updated or fulfilled directly by the manufacturer, specifications, included components, packaging, images, or minor design details may change without notice. If a material change affects an order, SanaVi will review the matter in good faith and work toward a reasonable resolution.
For more information, please see the Manufacturer Product Updates & Specification Changes section of our Terms of Service.
Intended Use & Limitations
Medical and Safety Warnings:
This system is designed for general wellness and at-home use. Individuals with medical conditions, implanted devices, or specific health concerns should consult a qualified healthcare professional prior to use. Discontinue use if you experience discomfort, dizziness, or pain during operation.
Please follow all instructions provided in the Ceragem User Manual for safe setup and use. For additional guidance, refer to SanaVi’s Medical & Safety Disclaimer page.
*** For important health and safety information, please review SanaVi's Medical & Safety Disclaimer Page before using this equipment.
Related Education
Need help choosing the right system? Read our Massage Chair & Bed Systems Buying Guide for key comparison points, placement considerations, and practical buying guidance.
If you’d like to better understand how Massage Therapy Systems work, we’ve developed a dedicated education section focused on their underlying mechanisms, application, and real-world use. This includes foundational overviews of spinal-focused massage, thermal integration, and compression-based systems, along with guidance on how these technologies are incorporated into both home and professional wellness environments.
For broader wellness education, visit the SanaVi Journal Learning Center.
Massage Chair & Bed Systems Buying Guide
Need help choosing the right system? Read our Massage Chair & Bed Systems Buying Guide for key comparison points, placement considerations, and practical buying guidance.
SanaVi Journal Articles
If you’d like to better understand how Massage Therapy Systems work, we’ve developed a dedicated education section focused on their underlying mechanisms, application, and real-world use. This includes foundational overviews of spinal-focused massage, thermal integration, and compression-based systems, along with guidance on how these technologies are incorporated into both home and professional wellness environments.
For broader wellness education, visit the SanaVi Journal Learning Center.
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